Customer satisfaction is our top priority - Our return policy ensures your satisfaction with every purchase.
If you are not 100% happy with the quality of one of our products, you have the option to return it and receive a refund.
Since we are a made-to-order business, returns and replacements will only be accepted in cases where there are quality defects related to the printing or construction of our products.
To initiate a refund or replacement, kindly follow these steps:
- Reach out to us via email and provide a detailed description of the issue you encountered.
- Attach clear photo(s) of the problem(s) so that we can work together with our production partner to identify the best possible solution for you.
- Specify whether you prefer a refund or a replacement product.
- Please allow us up to 48 hours to process your request and get back to you with the resolution.
At Horishi, we value our customers and aim to ensure that each purchase meets the highest standards of quality and satisfaction. Should you face any issues, our dedicated team is here to assist you throughout the return process.